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Hilton Baltimore Honored With Coveted Connie Award

Date: 
July 7, 2010

  

Hilton Baltimore Honored With Coveted Connie Award

City Leadership to Celebrate with Hotel Executives

 and Employees on July 7th

 

Baltimore, MD (July 2, 2010) – On Wednesday, July 7th at 2:00 p.m. at the Hilton Baltimore, Mayor Stephanie Rawlings-Blake, City Council President Bernard “Jack” Young, Comptroller Joan Pratt and Baltimore Development Corporation (BDC) President and Baltimore Hotel Corporation Board Chairman M.J. “Jay” Brodie will join Hilton executives to honor managers and employees of the Hilton Baltimore with the 2009 Connie Award.

Named in honor of Hilton Hotels’ founder, Conrad Hilton, the Connie Award is the pinnacle of Hilton awards that recognizes hotels that excel in customer loyalty, service, condition and cleanliness based solely on customer surveys.  Employees of the Hilton Baltimore won this recognition in their first full year of operation, outperforming all other Hilton Hotels with “more than 500 rooms” in the United States, Canada and Mexico. Additionally, also based upon customer feedback, the Hilton Baltimore is the 2009 recipient of Hilton Hotels’ Housekeeping Award of Excellence (excelling in housekeeping cleanliness and quality) and the Pride Award (leading in service, loyalty and cleanliness) both in the “more than 500 rooms” category.

 “Each year we celebrate hotels in the U.S., Mexico and Canada that have raised the bar for excellence in hospitality standards,” said Dave Horton, Global Head, Hilton Hotels brand. “Demonstrating an unwavering commitment to our guests enables Hilton to maintain growth in service and loyalty.”

 The Hilton Baltimore, Baltimore City’s 757-room convention center hotel, opened in August 2008.  The hotel has more than 400 employees; 79% are City residents.

 “This is an outstanding achievement for a hotel in its first full year of operation,” said BDC President and Baltimore Hotel Corporation Board Chairman M.J. “Jay” Brodie.  “We congratulate the Hilton Baltimore and all of its employees under the leadership of General Manager Linda Westgate, for their exemplary service.”

 “Our team is deeply honored to have received this recognition and to represent the City of Baltimore within Hilton Worldwide,” said Linda Westgate, General Manager, Hilton Baltimore. “We are appreciative of all the support we’ve received from the community and will do our best to continue to improve our service and build loyalty.”

 

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